RETURNS & REFUNDS
All purchases are covered by the Distance Selling Regulations. All prices on this website are in pound sterling and online payment is via Square or Paypal. If you wish to pay by cheque or by telephone please contact prior to placing an order. Please note products will not be shipped until the payment has cleared. All sales are subject to availability; Bridget Arnold will contact you within 3 working days from receipt of order if items are out of stock.
Returns and Cancellations
We hope you are happy with your purchase. However on the rare occasion that you are not, then returns must be made within 30 days of the order date, and advised within 3 working days of receipt.
The cost of products will be fully refunded but return costs (e.g. Postage and Packing) will be the responsibility of the customer. If goods are found to be faulty or damaged prior to transit Bridget Arnold will be responsible for the return postage costs. Please note products that have been soiled through use or wear are not accepted for return.
If your order arrives and has been damaged in transit, please let us know immediately by phone or email. We ask that you take detailed photographs of any damage to assist in the returns process.
Products that are bought as seconds or samples cannot be returned and are not eligible for a refund.
When returning products, please for your own protection, obtain a proof of postage as returned goods that are lost in shipping remain the customer’s responsibility.
If you wish to cancel an order, written notice must be given within 7 working days from the day after that from which the goods are received from the customer.
If you book a workshop and need to cancel you can do so within 14 days of booking and receive a full refund. Should you need to cancel after 14 days, no refund will be given. We understand that in some circumstances, for example ill health, you might be unable to attend. We will do our very best to fill your space and, should this be possible, offer you a full refund or an alternative workshop date.
Bridget Arnold reserves the right to cancel orders if there is a data error in price/description. If Bridget Arnold cancels your order you will be notified by email or telephone and a full refund of the amount Bridget Arnold deducted will be given. If you have any questions or would like any further information, please don’t hesitate to contact me.